Are you ready to give your sales and customer service team some new skills and tools to help them increase your business volume with current customers and bring more people from the prospect list over to the customer list?  If so, our sales and customer service training is just what you are looking for.  We call it Increasing Sales & Building Customer Loyalty because it is designed to teach far more than the average sales training session.  On the right, you can see the details of how much this training covers.

Increasing Sales & Building Customer Loyalty

Do you want to have satisfied customers?  Or would you prefer to have loyal customers?  I’ll take the loyal customers and let my competitor settle for the satisfied ones.  Training your people to be professionally persistent is only the beginning of increasing sales.  Getting them to know how to create satisfied customers is only the half way point.  Getting them to understand how to create loyal customers is the ultimate goal in the quest for increased sales.  After all, a loyal customer must be a satisfied customer.  This workshop is designed to train retail floor sales people, counter sales people, outside sales people and customer service reps to:

-          make good first impressions
-          be prepared to deal with resistance
-          focus on the benefits of your product or 
      service, not the features
-          get past “NO”
-          get off the sidelines and be in the game
-          understand the critical keys to increased sales
-          avoid the most common sales mistakes
-          understand the four things most customers
      really want
-          be professionally persistent
-          give more than the customer expects
-          understand the importance of follow-up
-          differentiate yourself from the competition
-          sell by listening
-          identify the prospect’s needs, wants, or desires 
      so those needs can be met
-          become the customer’s favorite problem-solver
-          build the relationships that lead to sales
-          become “Customer-centric”
-          create unique marketing tools that get noticed
-          gain and utilize testimonials
-          know when to stop selling and close the deal
-     become the customer’s preferred vendor